Christmas is a painful time for Andy. Overcome by guilt, the young lad visits the Windsors and tries to apologise for the tragedy, which resulted in Vic's death. Viv refuses to listen and orders him out of her shop. But his mind is put to rest when Kelly tells him that she doesn't blame him for what happened. Diane persuades Bernice to spend Christmas with her in Harrogate. She is forced to do some quick thinking when Ashley asks them where they are going. Viv takes Donna to spend Christmas with her sister. With his mother in law out the way, Roy comes up with an ingenious way of increasing custom at the village shop. Angie's hopes of a family Christmas are dashed when she learns that she is going to have to work on Christmas Day. And Paddy grows tired of Kelly's behaviour at work.