Ashley Thomas walked into record shop Vinyl Explosion in December 2016 and asked the shop keeper for two tickets to The Undertones. The shop keeper explains it's an old poster from 1979, but when Ashley pulls out his wallet and offers to pay more, the shopkeeper notices the dementia notice and gives him the tickets "on the house" and also gives him a jacket. When Ashley leaves, a man tells him to get in the car (not realising the man is his father-in-law Doug Potts), Ashley races into the shop and asks the shopkeeper for help. The shop keeper advises Ashley to wait in the shop for the police but a confused Ashley insists he must get home.

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